Career Opps

Stanfield’s is a leader in its field, taking pride in its people, products and ability to adapt and stay ahead of consumer market needs and wants. Whether it is introducing new fabrics, blends or styles, we’ve always stood by our basic policy of “the best product at reasonable prices,” and will continue to do so as we move forward. Fashion forward, technologically advanced, and when possible the majority of its products will be made in Canada.

Stanfield’s Ltd. is a part of the very fabric of Canada. Since 1856, we’ve remained committed to comfort through quality. Quality through craftsmanship. And craftsmanship through small town values. We are Canadian. Worn coast to coast – on frozen tundra, atop snow-capped mountains, aboard ships and in the homes of everyday people. Keeping Canadians comfortable from the very start. Stanfield’s Legendary Comfort since 1856.

If you want to be a part of a team that is dedicated to quality, productivity and Made in Canada then we are looking for you!

All applicants must submit a resume with a cover letter that outlines your skills, qualifications and experience to careers@stanfields.com. Please add to your cover letter your wage requirements. While we appreciate all interest, we will only connect with candidates under consideration.

Accommodations are available upon request for candidates taking part in all aspects of the selection process

COVID-19 precaution(s)

Remote and/or onsite interview process.
Personal protective equipment provided or required for attending onsite.
Social distancing and COVID pre-screening guidelines are in place.
Sanitizing, disinfecting, or cleaning procedures are in place

Job Openings

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Customer Service Representative (Full-time)

Do you pride yourself in being highly responsive, proactive, competent and effective problem solver?
If so, we may have the ideal opportunity for you! We are looking to welcome a Customer Service Representative to join our Stanfield’s team of Customer Experience Experts.

The incumbent will provide exceptional support to our customers by proudly owning the customer experience. You will proactively engage with customers, solving problems through your solid communication and critical thinking skills. The successful candidate will demonstrate a high degree of emotional intelligence when resolving customer concerns in a role that requires a keen multi-tasker.

Job Summary:

The Customer Service Representative will provide quality support to customers through written and oral communications that speaks to just how much we care. They will proactively seek out preventive measures that reduce or remove the risk of errors that could result in customer dissatisfaction or escalations. The successful candidate will ensure that all orders are processed accurately and efficiently through following an orderly workflow. All necessary documents, files and records associated to support customer orders and inquiries will be maintained by the Customer Service Representative.

Key Responsibilities:

Customer Care – Relationship Focus

Consistently develops and maintains excellent customer relationships
Engages with customers directly through email and telephone
Responds to queries or complaints regarding shipments.
Processes customer orders accurately, efficiently and on time.

Critical Thinking

Proactively reviews customer orders and on hand inventory to identify issues and provide solutions.
Ability to manage changing priorities and adapt to business needs and requirements.
Traces orders, runs reports and checks online systems for product as required to effectively support customers
Co-ordinate and use all relevant Information and Communication Technology within the Customer Service function.

Administration

Maintain and coordinate all documentation related to customer order inquiries.
Ensure an orderly workflow according to priorities.
Prepare and submit relevant administrative documents in a timely and accurate manner.
Process returns as required and ensure a high degree of product knowledge is maintained.

Other

Adhere to all company policies and procedures.
Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health and Safety company policies and government legislation/regulations.
Perform other duties as assigned by Management.

Education and experience:

Highschool or college diploma or equivalent experience.
Customer Service Experience within a manufacturing setting preferred.
Experience managing under time constraints without direct supervision.

Skills:

Effective professional customer service skills.
Excellent verbal/written communication skills. Bilingual French/English skills are a valued asset

Effective critical thinker with proven problem-solving skills.

Proficiency with Hardware/Software eg. MS Office applications. Excel and Word are essential.
Aptitude for learning new computer systems on the job.
Demonstrated solid organizational, interpersonal, data entry and time management skills.
Ability to multi-task, work within a fast-paced environment, and prioritize conflicting demands.

Working Conditions

Travel Requirements: None
Physical Environment: 75% Office 25% Plant
Physical Demand: Moderate Intensity. Walking, sitting, lifting less than 5lbs occasionally. Consistent computer/laptop exposure
Mental Effort: Moderate intensity with occasional higher levels of mental effort.